The free mobile roaming law has been extended by the European Union (EU) for a further ten years. Till 2032, roaming fees for mobile services won’t be applicable to EU citizens traveling within the European Economic Area (EEA), which consists of all 27 EU member states as well as Iceland, Liechtenstein, and Norway. They will enjoy the same free calls, texts, and data perks as they would on their home network.
The initial introduction of this legislation was in 2017. The legislation was given the moniker roam like at home. Roaming fees within the EEA were initially banned for five years. On June 30, 2022, that five-year term came to an end. But the EU extended the law for an additional ten years. Starting from July 1st, 2022, the extension will shield EU citizens from roaming fees until June 2032.
In addition to this extension, the amended legislation emphasizes higher service quality. For as long as the same networks and technologies are accessible in the destination state, the regulatory body wants carriers to provide the same services to everyone roaming throughout the region. To put it another way, if a customer has access to 5G on their home network, they should also have the same speed while roaming to other EEA nations where their carrier already offers 5G.
Advertisement Of course, other things can affect the network speed. According to the EU, the new roaming regulations aim to ensure that the home operator provides the same caliber of roaming service where similar quality or speeds are available in the visited network ( via ). In accordance with the standards, carriers must also let customers know how well a nation’s services are rated. This information must be included in the roaming agreement and made available online.
EU WISHES CARRIERS TO SUPPORT ROAMING CUSTOMERS BETTER In addition to providing free roaming, the EU wants carriers to provide improved customer service to travelers. For instance, rather than secretly adding a few Euros to their monthly bill if a client attempts to use a service that isn’t covered by the free-roaming rule, like dialing customer service numbers, help desks, or insurance firms, they should receive an SMS alerting them of potential penalties. Customers should be able to access more information by clicking on the link in the SMS.
Additionally, carriers must inform customers of any additional emergency service choices available in their nation. The EU already has a region-wide emergency number, which is 112. Carriers must inform clients of alternatives if there are any in the nation.
Advertisement The EU is allowing carriers to create a fair use policy in order to safeguard them against the fraudulent use of free roaming. This policy focuses in particular on the issue of persistent roaming. The laws permit carriers to switch customers to a plan in the region they live in if they reside in one country but have signed up for a phone plan from another country, whether it was for a lower price or for any other reason.